About me

Explore the experiences that shape me.

This is Kim...

Who I am: I was born and raised in the suburbs of Chicago, but I live and "became an adult" in Indy. It's where I dance to the Beach Boys with my son and nurture my skills.

I'm very passionate about the revenue function and ensuring they have the skills, resources, and processes they need to drive growth.

What we can accomplish together: I'm driven to create loyal customers.

With exceptional skills in: global stakeholder management, cross-functional alignment, facilitation, curriculum development, and stunning resource design, I equip customer-facing teams with the skills, processes, and resources that increases customer retention, annual contract value, and product adoption.

Career highlights

Launched Seismic service offerings readiness hub: Optimized sales and delivery readiness kits for 20+ service offerings for improving accessibility and instructional effectiveness, resulting in top Seismic hub.

Results: Accelerated delivery velocity through increasing the pool of capable delivery engineers

Launched robust help center: 100s of quality videos and articles with ~6% avg. monthly subscriber growth of video channel

Results: Decreased support tickets and increased first contact resolution (FCR)

Launched online academy: 9 certificate tracks with ~4.6/5 average course rating

Results: Decreased time-to-first-value for customers in implementation

Things I love

Oyster crawling on PEI

Boy "mom-ing"

Tasting wine

How Kim works

I thrive in mid-sized SaaS B2B companies with environments that are fast-paced, high-growth, and time-critical. I lean into ambiguity because I enjoy solving real complex problems. Company culture that shines in these areas are motivating to me: coaching, wellness, supporting working families, authenticity, empathy, and a bias to action.

Tools spotlight: Articulate Rise and Storyline, Camtasia, Canva, AI (Chat GPT, Claude, Grok and Copilot), Seismic, and Gong. See skills inventory for more tools.

Some other favorites

Getting back to work...

Reach out to see how we can collaborate and accomplish together. Or explore my portfolio to see more of my work in action.

Portfolio

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